Mobile Repair case study
No matter how experienced your fleet drivers are, accidents still happen. Even relatively minor bumps and scrapes have an aftershock. A knock to a fleet car is a knock to your profitability too. FMG Support has everything in place to make sure that, when the inevitable happens, the time your vehicles spend off the road is pared to the minimum.
Situation
When an employee reports they’ve had a minor crunch in their company car and it needs attention, what are your usual options? The local bodyshop: expensive and notoriously slow, while you pay through the nose for a courtesy car. Or a SMART repair: the quick-fix economy choice.
It’s a hard call. Both have their drawbacks. On one hand you could fork out for the quality repair with a lengthy vehicle-off-road time; on the other, the quick fix might be convenient, but not for any more than the odd dent or scuff.
Solutions
As part of their full incident management service, FMG Support have developed an integrated partnership with AutoRestore, whose innovative mobile bodyshop offers all the convenience of SMART repairs with professional bodyshop quality. With their eyes on the clock as much as yours are, FMG Support’s engineers will quickly assess your vehicle and, where it’s the most effective option, arrange for a visit from AutoRestore, who can normally repair up to a third of all damage to your vehicles.
AutoRestore brings the bodyshop to you. It’s an innovative all-weather, dust-free portable workshop environment which completely encloses the damaged vehicle. And because a full day is dedicated to one vehicle and repairs can be completed almost anywhere, your vehicle-off-road time can be reduced by up to two-thirds.
Results
Since the FMG Support and AutoRestore partnership began, clients’ vehicle-off-road time has been markedly reduced. Within the first 12 months, in fact, 5,000 vehicle-off-road days were saved. The associated cost savings are obvious: constantly shelling out for replacement car hire is a thing of the past; labour charges come down because of same-day completion; the repair costs are kept to a minimum because FMG Support will always seek the most cost-efficient solution, whether that be to repair or replace damaged parts; and, of course, your fleet vehicles will be back on the road three to five days faster, meaning less driver downtime.
“Trusting FMG Support with all our vehicle incidents is working out to be exceedingly cost-efficient for us. We’ve been monitoring our company’s expenditure on vehicle repairs, driver downtime and temporary car hire and we’ve been very pleasantly surprised; we’ve made substantial savings in the last year since FMG Support came on board.” Gary Goodwin, support services manager, Tyco Electronics
“Our alliance with AutoRestore is another example of how FMG Support constantly seeks to identify the most intelligent methods of working so that our customers can continually improve the performance of their fleet. By realising the tangible benefits delivered by AutoRestore as part of a wider fleet incident management process, our customers experience a positive impact on profitability and an increase in efficiency.” Nick Brown, chief executive, FMG Support