FMG Support and WPC Software sign major vehicle recovery deal
The UK's leading incident management and roadside assistance provider, FMG Support, has signed a partnership deal with WPC Software, a major supplier of police computer management systems.
FMG Support is using WPC’s ELVIS-VR software to deal quickly with vehicles that it recovers and stores on behalf of the Highways Agency. FMG Support, which is responsible for the removal of abandoned and damaged vehicles from motorways and major A-roads, handles over 250,000 incidents per year on behalf of its clients.
The ELVIS-VR system works together with FMG Support’s £3m bespoke Ingenium-i system, to streamline the storage and disposal process for vehicles left at the roadside. The software is helping FMG Support halve the number of vehicles held in long-term storage.
The system records all data about a vehicle’s removal and disposal and automates many tasks, such as informing removal contractors of the next actions in the storage and disposal process.
ELVIS-VR speeds up communications between FMG Support and its national network of vehicle recovery operators and ensures that strict vehicle disposal procedures are adhered to. As a fully interactive platform, the system provides instant data sharing between the Highways Agency, FMG Support and its contractors, reducing unnecessary emails and telephone calls.
ELVIS-VR is also helping the organisation to manage the payment of statutory fees associated with vehicle recoveries and disposals.
Glenn Bewes, Managing Director of WPC Software, said:
“We are delighted that our market-leading ELVIS-VR system, which is currently used by 15 UK police forces, is now helping FMG Support to manage the vehicle recovery process more efficiently, saving both manpower and resources.
“This marks an exciting new development for WPC Software as we branch out into other vehicle recovery markets.”
John Catling, Chief Operating Officer, FMG Support said:
"We are delighted to be working in partnership with WPC Software. The seamless integration of the ELVIS-VR system with FMG Support's bespoke, Ingenium-i technology, and our ability to respond to complex challenges by providing creative and intelligent solutions, has resulted in a much refined and improved service for the Highways Agency, and we look forward to continuing to deliver significantly improved results."