Incident Management
Experts that are always working on your behalf.
Accidents, theft and vandalism might be very real threats to your fleet, but now you can minimise their impact on your business. With FMG Support on your side, you know you’re as protected as you can be. And you can rest-assured that if a problem does arise, you won’t need to take time out of your busy schedule to resolve it – we’ll do it all for you.
We’ll do all the legwork.
By providing you with all the services your fleet needs, our specialist team gives you that reassurance. From the moment an advisor takes your call, they’ll assume total responsibility for managing the incident to completion, in the most cost-effective way and the shortest possible time. Minimising the impact on your fleet, your customers and ultimately, your bottom line.
A network of partners dedicated to you.
Our trusted UK partner network of over 150 professional and cost-effective repair centres are selected and audited on the basis of their experience, skills and specialist equipment. What’s more, we provide bodyshop quality mobile repairs right across the UK, using Thatcham-approved techniques and quality processes. By working this way, 30% of all repairs are carried out at the driver’s home or workplace, removing the need for replacement vehicles and keeping downtime to an absolute minimum. And to underline our quality commitment, we offer a three-year guarantee on all repairs.
Getting the best deal for your fleet, every time.
Because we use three comparative estimating systems, you can be sure any necessary repairs will have been properly assessed by our expert engineers and fairly priced by our suppliers. Our common sense ‘repair before replace’ approach means everyone involved always acts in your best interest.
Better for your business.
We’re committed to improving the performance of your fleet – it’s what makes us the smarter choice for your business. And our results say it all. Overall, our Fleet Incident Management team gets vehicles back on the road four days faster and for almost £400 less than the national average, by minimising downtime, avoiding unnecessary repairs and reducing associated costs. Now that’s the kind of support your business needs.