Roadside Support
A service dedicated to keeping your business moving.
Keeping your commercial vehicles moving is the top priority for your business, which is why it’s ours too. With experience resolving over 120,000 roadside incidents a year, we not only know the best way to get things sorted, we know how to help you avoid problems occurring in the first place. And because accidents and breakdowns do happen, if one of your vehicles is off the road, we’ll get your load moving again, fast. So whatever the situation, you can rely on our knowledge, expertise and insight.
A team you can trust.
Every call our Roadside Support team receives is answered by an experienced specialist, who knows exactly what action and information is needed to get the situation resolved, as quickly as possible. Once this is done, they’ll then look at the causes, to see if rethinking the way you work could help you experience fewer problems and achieve greater results.
We take charge, so you don’t have to.
In the event of an accident or breakdown, we’ll manage the entire incident for you.
Our first response will be to try and fix your vehicle – 80% of all situations we handle are resolved at the roadside. If this isn’t possible, we’ll ensure your load is recovered exactly how you want it to be. We’ll organise storage and liaise with repairers, warranty companies and insurers. We’ll even supply replacement vehicles that match your specific requirements, to allow you to keep things moving.
A skilled partner network at your disposal.
We know time is of the essence and your business can’t afford delays. With an extensive national network of over 1200 independent specialists, we’re committed to getting someone to you in under an hour. What’s more, we have a support network across Europe, should you need it.
The power to positively change the way you work.
Overcoming everyday issues is part and parcel of our service, but what if we could stop these issues occurring altogether, saving you valuable time and money? In fact, what if we could uncover ways for you to drive even greater commercial gain? That’s exactly what our team of Fleet Diagnostic consultants is trained to do. Using proven Six Sigma methodologies, our expert process engineers can investigate every aspect of your business, analyse your fleet data and identify specific business improvement opportunities. And thanks to our years of experience, we’ll not only make recommendations – we can help you implement them too. Offering you incredible business insight and delivering tangible and measurable results.
Technology designed to keep you informed.
Thanks to our Ingenium-i technology, you can find out the exact status of your vehicle and your claim at any time. Our transparent approach means you can also examine the incident history and produce tactical incident analysis as necessary.
And even when the situation’s resolved, Ingenium-i will provide you with reports highlighting any incident trends, common vehicle or parts faults, careless drivers and many other factors that could directly affect your bottom line. Making it easy for you to identify cost control opportunities, plan your budget, and keep your fleet running at maximum efficiency.